At DeukMart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully to ensure a smooth process:

Eligibility:

• To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging.
• Certain items, such as perishable goods, personalized items, and final sale items, may not be eligible for return or exchange. Please check the product description for details.

Time Frame:

• You may initiate a return or exchange within [X days/weeks] of receiving your order. Beyond this period, we may not be able to process your request.

How to Initiate a Return or Exchange:

1. Contact Us: Please contact our customer service team at customer.service@deukmart.com within the specified time frame to request a return or exchange. Please include your order number and reason for the return or exchange in your email.
2. Return Authorization: Once your request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
3. Packaging: Please ensure that the item(s) are securely packaged in their original packaging or a suitable alternative to prevent damage during transit.
4. Shipping: You will be responsible for the cost of return shipping unless the return or exchange is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method for your return.

Refunds and Exchanges:

• Upon receiving and inspecting the returned item(s), we will process your refund or exchange within [X days/weeks]. Refunds will be issued to the original method of payment.
• If you are exchanging an item, we will ship the replacement item(s) once the return is processed. Additional shipping fees may apply.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a refund, exchange, or replacement.

Contact Us:

If you have any questions or concerns about our return and exchange policy, please contact our customer service team at customer.service@deukmart.com. We’re here to help!

This Return and Exchange Policy was last updated on [Insert Date].