Shipping Policy
Effective Date: 6/24/2025
🚚 1. Shipping Coverage
We deliver to all districts in Sri Lanka.
Note: We do not currently offer international shipping.
🛒 2. Order Processing Time
- Orders are processed within 24 hours of payment confirmation.
- Orders placed after 3:00 PM, on weekends, or public holidays will be processed on the next business day.
⏱️ 3. Estimated Delivery Time
| Region | Delivery Time |
|---|---|
| Colombo & Suburbs | 1–2 working days |
| Western Province | 2–3 working days |
| Other Provinces | 3–5 working days |
| Remote/Rural Areas | Up to 7 days |
Note: Delivery delays may occur due to weather, strikes, or courier issues.
💸 4. Shipping Charges
| Order Value | Standard Shipping Fee |
|---|---|
| Rs. 5,000 or more | Free Shipping |
| Less than Rs. 5,000 | Rs. 250 – Rs. 400 (based on location) |
| Express/Same-Day Delivery | Extra charge (shown at checkout) |
📦 5. Delivery Methods
We use trusted courier partners including:
- Domex
- Grasshoppers
- Citypak
- Koombiyo & other local services
Delivery is door-to-door. In rare cases, pickup from a nearby courier hub may be required.
🔍 6. Tracking Your Order
Once shipped, you’ll receive a tracking number via SMS or email. You can track your order via the courier website or our Order Tracking page.
🛑 7. Missed Delivery or Delays
- If you miss the delivery, the courier will attempt again or contact you.
- After two failed attempts, the item may return to Deukmart and re-delivery charges may apply.
📤 8. Split Shipments
Some orders may arrive in multiple packages depending on warehouse location. You will be notified accordingly.
📞 9. Contact Us
If you have any questions about shipping or special delivery requests, please contact:
- Email: info@deukmart.lk
- Phone: +94 77 078 1426
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM