Shipping Informations
📦 Shipping Coverage
We currently offer shipping across all districts in Sri Lanka. We are working to expand our services internationally in the near future.
🚚 Shipping Methods
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days (selected areas only)
- Same-Day Delivery: Available in selected cities for orders placed before 12 PM
💸 Shipping Charges
- Orders over Rs. 5,000: Free standard shipping
- Orders below Rs. 5,000: Rs. 250 – Rs. 400 (based on location)
- Express/Same-Day: Extra charges apply (calculated at checkout)
⏱ Delivery Timeframe
- Colombo & Suburbs: 1–2 working days
- Western Province: 2–3 working days
- Other Provinces: 3–5 working days
- Remote Areas: Up to 7 days
*Orders placed on weekends or holidays will be processed the next working day.
📦 Order Processing Time
Orders are processed within 24 hours after payment confirmation. Once shipped, tracking info will be sent via SMS or email.
🔍 Order Tracking
You can track your order using the tracking number provided after dispatch. Visit our Order Tracking page to check status.
📞 Failed Deliveries
If delivery fails due to incorrect address or unavailability, our courier will contact you. After 2 failed attempts, the order will be returned to us.
🔁 Return Shipping
If a product is returned due to damage, defect, or wrong item, return shipping is free. For other reasons, charges may apply. View our Return Policy for more details.
❓ Need Help?
Contact our support team for any shipping queries or requests:
- Email: info@deukmart.lk
- Phone: +94 77 078 1426
- Hours: Mon – Fri, 9:00 AM – 6:00 PM