Warranty & Returns
Product Warranty
At Deukmart, we take pride in offering high-quality, genuine products. Most items sold on our platform come with a limited manufacturer or seller warranty, which covers manufacturing defects only.
- Warranty periods may vary by product type and brand.
- Warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.
- To claim warranty, customers must provide proof of purchase (invoice or order ID).
Return Policy
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery under the following conditions:
- The product must be unused and in its original packaging.
- All accessories, manuals, and tags must be included.
- Returns are not accepted for hygiene-related items or digital products.
Refund Process
Once your return is received and inspected, we will notify you via email or WhatsApp. If approved, your refund will be processed within 5–10 business days to your original payment method.
Damaged or Incorrect Products
If you receive a damaged or wrong product, please contact us within 48 hours of delivery. Our support team will assist you in arranging a replacement or refund quickly.
How to Request a Return
To initiate a return or warranty claim, please contact our support team with your order details and a brief description of the issue:
📧 Email: info@deukmart.com
📱 WhatsApp: 0784945126
Deukmart reserves the right to verify product condition before approving refunds or replacements.
Thank you for shopping with Deukmart — Smart Shopping, Better Deals!