Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer reliable delivery services through trusted courier partners across Sri Lanka. Delivery options include standard, express, and same-day delivery (where applicable).

Do You Ship Internationally?

Currently, we serve customers within Sri Lanka only. International shipping options will be available soon – stay tuned!

How Long Will It Take To Get My Package?

Orders are typically delivered within 2–5 business days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

PAYMENT

What Payment Methods Are Accepted?

We accept a variety of payment options including: Cash on Delivery (COD) Credit/Debit Cards (Visa, MasterCard) Bank Transfers Mobile Wallets (eZ Cash, mCash)

Is Buying On-Line Safe?

Absolutely. Deukmart uses secure SSL encryption and trusted payment gateways to ensure that your information is always protected.

Order & Retunrs

How do I place an Order?

Simply browse our categories, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

How Can I Cancel Or Change My Order?

Yes, you can cancel or change your order within 12 hours of placing it. Please contact our support team as soon as possible.

Do I need an account to place an order?

No account is required, but creating one lets you track your orders, manage returns, and enjoy a faster checkout next time.

How Do I Track My Order?

After placing your order, you’ll receive a tracking ID via SMS or email. You can use it to monitor your order status in real-time.

How Can I Return a Product?

If you're not satisfied with your purchase, you may request a return within 7 days of receiving the item. Products must be unused, with original packaging. Contact our support team to initiate the return process.
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